What information do we collect?
This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or services. When you use our website, we may collect a variety of information to enhance your experience. This includes personal details such as your name, email address, and phone number, which are provided voluntarily when you contact us, or engage with our services. Additionally, we may collect information about how you use our website, including your device details, location data, and interactions with various features. This data helps us understand your preferences and improve our app to meet your needs better.
How do we use your information?
We use your information in several ways, all aimed at improving your experience with synsugar.ai. Your data allows us to refine our services, respond to your queries, and keep you informed about updates or changes to our platform. Furthermore, we may process your information to ensure the security of our website, comply with applicable legal obligations, and enforce our terms of use. Your trust is vital to us, and we do not share your information with third parties without your explicit consent unless required by law.
Do we use cookies and other tracking technologies?
To enhance your experience, our website utilizes cookies and similar technologies. These tools help us analyze user behavior, improve navigation, and ensure the website functions smoothly. While cookies are valuable for enhancing functionality, you have the option to manage or disable them through your device settings. We do not use third party cookies on our website.
How long do we keep your information?
We retain your information for as long as it is necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. We also prioritize the safety of your data, implementing robust security measures, including encryption and secure storage, to protect your information against unauthorized access, disclosure, or loss.
How do we keep your information safe?
We ensure the safety of your information by implementing advanced security protocols and encryption technologies. These measures are designed to safeguard your data against unauthorized access, accidental loss, or malicious activities. Our team regularly updates and monitors our systems to maintain the highest levels of security.
What are your privacy rights?
You have several rights regarding your personal information. These may include the right to access your data, request corrections or deletions, restrict processing, and withdraw consent where applicable. Depending on your location, additional rights may apply under relevant privacy laws. If you wish to exercise these rights, you can contact us, and we will assist you promptly.
Website
If you are using our website informatively, i.e. without transmitting information to us, we only collect data that your browser transmits to our server automatically (so-called "server log files").This information is technically necessary to deliver the content you requested correctly and is mandatory when using the internet. As soon as you open our website, we therefore collect the following data:
The requested website's URL
Date and time of the request
How you navigated to our website
Used Browser
The device's OS
The device's IP-address (may be anonymous)
How we process your data is based on Art. 6 GDPR given our legitimate interest in the enhancement of our website's stability and functionality. Under no circumstance will we share your data with third parties or use it for other purposes. We reserve the right to examine server log files later in case of suspected illegitimate activity.
Communication (Google Workspace)
We use Google Workspace for communication and documentation. This includes our services for e-mail, video conferences, document storage, calendar management and directory. We exclusively process data that our customers or leads have shared upon contacting us. You can find additional information in Google Cloud's Privacy Policy.
Data processing for the sake of communication occurs on the basis of Art. 6 a) GDPR if you have voluntarily consented or Art. 6 b) as a necessity to fulfill the contract.
Communication (Microsoft 365)
We use Microsoft 365 for communication and documentation. This includes services for e-mail, video conferences, document storage, calendar management and directory. We exclusively process data that our customers or leads have shared upon contacting us. You can find additional information in Microsoft's Privacy Policy.
Data processing for the sake of communication occurs on the basis of Art. 6 a) GDPR if you have voluntarily consented or Art. 6 b) as a necessity to fulfill the contract.
Right to Object
All operations of data processing are only possible upon explicit consent. A granted consent can be withdrawn at any time. The legitimacy of data processing carried out until the revocation remains unaffected by the revocation.
Data Subject Rights
In case of GDPR violation, subjects are entitled to the right of appeal with a supervisory authority, in particular in the member state of their habitual residence, workplace or place of the alleged infringement. The right of appeal exists without prejudice to other administrative or legal remedies.
Topicality of this Privacy Policy
This Privacy Policy is currently valid as of June 2025. Due to the enhancement of our website and offers or legal and official guidelines, it may be necessary to change this Privacy Policy. The respective valid Privacy Policy can be found at any time on our website.